Westlake Gold diamond logo graphic teal and gold

Privacy Policy

Westlake Gold – Privacy Policy

 

This privacy policy discloses the privacy practices for Westlake Gold. This privacy policy applies solely to information collected by this website. It will notify you of the following:

 

  1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures are in place to protect against the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

If you take and fill orders on your site, insert a paragraph like this in your privacy policy:

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

 

Sharing

 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

 

And/or:

 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

 

And/or:

We partner with another party to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

 

Links

 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Surveys Contests

 

From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Lynne A.

left us a 5 star review

yelp

Met with Joel to see if the silver and gold coins I found were worth anything. He was very nice and only one coin was worth a few bucks. He suggested just...

Lynne A. September 29, 2023
yelp

Joel took time and patiently explained the value of my jewelry and how he calculated it. I believe I got a good, honest deal and I would highly recommend him.

Anne Andrews C. September 28, 2023
google

I could not have been more pleased and satisfied with Joel at Westlake Gold. If you have spare jewelry and gold that you want to get top dollar for, this is the only place that you need to go. Do not go to downtown LA. Do not go to any jewelry store and especially do not go to a pawn shop! Joel is the only man that you need to see. He is professional, kind, and as sincere and honest as they come. He has a low overhead for his business and he is without question going to give you the best possible price for your valuables. I didn’t even know that some pieces that I had were worth more than I had expected… but Joel being as honest and sincere as they come made sure that I had what I needed and did with a gracious understanding and very friendly demeanor. After leaving this place, I was both impressed and so happy to see that there are still people out there that do care about others. Do not waste your time and go anywhere else… this is the man to see!!!

Steve Benezra September 20, 2023
google

Very professional and detailed in their evaluation. I felt very comfortable.

Ali Farboud August 9, 2023
google

The team at Westlake Gold was both kind and professional. Joel is very knowledgeable and fair - and I really enjoyed working with him on the sale of some estate jewelry. I highly recommend!

Dana Barrett July 10, 2023
google

*Respectful, surprisingly great appraisal, very safe and honest.* Joel meets his customers in a clean and neat office inside of an office building, instead of many others in the area. This allows me to feel more comfortable to start with. He was very respectful, friendly, and courteous. The best part comes with the pricing. This was not my first time releasing old gold and jewelry, and I received way more than I thought I would have given my past experience with other jewelry buyers. Thank you, Joel. Wish I had met you in the past, but sure am happy I do now.

Birgitte Tan June 30, 2023
yelp

I was very happy with the transaction and the money that he offered to us when I sold gold jewelry. He was very knowledgeable and kind to me and my...

Mithila U. June 2, 2023
google

Great experience selling gold silver and jewelry. Joel is very skilled and explains the transaction.

Mike Kale May 19, 2023
google

What a hidden treasure, pun intended. Overwhelmed with a large collection that I wasn't sure was costume or the real deal. impressed with how each piece was tested even the ones marked for authentication. professional and honest.

janie ahlberg May 14, 2023
google

If you are looking for an honest appraisal and fair deal, this is the place to go! I walked in with what I thought was seven 1oz Canadian silver dollars worth $25 each, turns out they were 1oz Canadian platinum coins with worth $1,000+ each!! He operated with 100% integrity and patience with me. He took the time to educate me on coins. I will defiantly return!

John Strote May 12, 2023
google

Highly recommend Westlake Gold. I had a bunch of estate jewelry to liquidate and I feel like I got a very fair price for my items. I definitely will return. Thank you!

Rana Mohr May 12, 2023
google

I highly recommend Westlake Gold - Joel is very knowledgable about gold and diamonds and I loved his authenticity when giving me the information I needed. He’s very professional, and courteous. I’ll definitely be back in future!

hannah de boisblanc December 16, 2022
google

Joel, thank you for your help with the silver we brought into your shop. You were very helpful and pleasant to work with.

Robin Johnson December 5, 2022
google

Just met with Joel while taking care of selling my father's gold (after his passing). Joel was honest, fair, and professional. Highly recommend Westlake Gold.

Cathy Anderson August 2, 2022
google

I highly recommend Westlake Village Gold! I took my Jewelry to several places,I receive the best price from Joel his customer service, Attention extremely detail. I knew the first few minutes of meeting him that you can trust this man, Definitely will be back.

Rebecca de la Torre September 14, 2020
google

Joel always provide incredible customer service. Joel is very knowledgeable about gold and diamonds and is also very polite and I always enjoy my conversations with him when trying to sell him gold. I highly recommend working with Westlake Gold.

Patrick rohn September 10, 2020
google

I bought two rings from Joel and was blown away by the experience. He is extremely honest, professional, and knowledgeable. He normally doesn't make jewelry sales to walk in customers, but just so happened to have exactly what we were looking for. And he even arranged to have our rings resized and polished. They are beautiful and exactly what we wanted.

Stephanie Bland March 30, 2020
google

Very professional, knowledgeable and honest. More than fair, highly recommend.

Doug Weil January 9, 2020
google

Joel is great at what he does. He helped me with valuing some coins I needed. If you need to find the value on any jewelry you must go here. Thank you so much for your help!

Probate Services Inc. November 2, 2017
google

Joel was extremely knowledgable, professional, informative and expeditious in the overall process. I will be coming back if/when I have a need to sell silver, gold and/or jewelry!

Scott O'Malley July 14, 2016